Saturday 1 August 2015

Total Quality Management.9901366442.docx

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Total Quality Management


1.         Describe the four tiers of quality documentation.
2.         Determine which element of ISO 9001 is referenced in each of the following situations”
(a)       An audit found that no supplier reviews were being performed.
(b)       There were no inspection records.
(c)       During an audit, it was found that a punch press operator had not received the technical instructions necessary for running the punch press.
(d)       During an audit, it was discovered that no manager had been given the responsibility of ensuring that the quality system was being maintained.
3.         Describe how a two party audit system works.
4.         Select members of a quality by design team for the development and production of two or more of the following products. If possible, the team should be limited to ten members of different disciplines.
(a)       Ballpoint pen  (b)     Car windshield sunscreen  (c)       Manual can opener
(d)       Computer keyboard  (e)     Clothes iron
5.         Design a check-sheet for the maintenance of a piece of equipment such as a gas furnace, laboratory scale, or typewriter. Give the flow-diagram for the manufacture of the same.
6.         Identify the appropriate level of risk for the following items and justify your answer.
(a)       Space Shuttle  (b)    X-ray machine  (c)   Camera  (d)   Canned soup  (e)      Pencil
(f)        Computer keyboard  (g)     Chair  (h)       Running shoe  (i)    Automobile 
(j)        Fresh vegetables  (k)           Child’s toy  (l)           Golf club  (m)          Baby food
(n)         Restaurant food
7.         Describe how benchmarking can be used to improve both efficiency and effectiveness. Identify and explain three main types of benchmarking. In what circumstances would each type be most appropriate
8.         What difficulties are typically encountered when benchmarking direct competitors? Describe the ways employed to work around these problems.
9.         Write a comprehensive note on at least five different types of metrics. What is the significance of the different metrics used in daily work routine in an airport? Critically analyze the dependence of aviation systems on metrics. Cite two examples to support your analysis
10.       Using the Internet or other sources, find examples of the role computers play in each of the six quality functions. As an auditor how will you assess a website?

TOTAL QUALITY MANAGEMENT


1.         Which of the gurus would be the father of quality control? Which had the greatest impact on management? Which is noted for robust design?
2.         Write your personal philosophy or creed?
3.         List and explain the six most important factors that influence consumer purchases?
4.         What conditions are necessary for empowerment?
5.         Describe how empowerment, work groups, and multifunctional teams would or would not affect the five types of problems?
6.         Working as an individual or in a team of two or three people, develop a supplier selection plan for one of the organizations.
7.         Working in a team of three or more people, what performance measures would you recommend for the following organizations?
a)         Large bank
b)        Health-care facility
c)         University academic department
d)        University nonacademic department
e)         Large department store
f)         Grade School
g)         Manufacturing facility
h)        Large grocery store
8.         What is a critical success factor? How is it important in benchmarking?
9.                What are the advantages and disadvantages of wireless communication?

10.            What can be accomplished by the addition of a third party registering a quality system?

11.              Visit an organization in your community and determine if their accident and emergency preparedness plan meets the ISO 14001 criteria.

12.             Briefly describe the difference between sequential engineering and quality by design (or concurrent) engineering.

13.             Devise a compensation plan for injured users where the product defect manifests itself in the second or third generation, such as when a man or woman takes a prescribed drug that injures their future children.

14.             Form a project team of six or seven people, elect a leader, and construct a cause-and-effect diagram for bad coffee from a 22 cup coffee maker used in the office.

15.             Formulate a full factorial experiment to determine what factors affect the

retention rate in college. Identify four factors each at two levels that you feel influence retention rate. For example, one factor could be external work with two levels, 20 and 40 hours per week.

16.           Given three two-level factors and three suspected two – factor interactions; determine the degrees of freedom and the OA.


TOTAL SAFETY MANAGEMENT


1. What is HASAWA? Describe this in terms of the following:
a) Employees
b) Employers
c) Manufacturers
d) Suppliers
e) Occupiers of premises;
2. How many types of Fire appliances are available? Explain them.
3. What is Stress? Classify the Stressors? What are the sources of stress among managers?
4. What is Benchmarking? Explain the process of Benchmarking in respect of Health & Safety Management.
5. What are the Ergonomics on the occupational health?
6. Explain the concepts of BS 8800?
7. What are the parameters of Safety Monitory System? Explain them.
8. Enumerate the various occupational health initiatives?
9. What is the role of communication on health & safety issues?
10. Who are a Atypical workers? Give example.
11. What is MHSWR? Differentiate between MHSWR & HASAWA in terms of employers?
12. What is Risk Management? Critically Evaluate Risk Management strategies?
13. Describe the role of the health and safety practitioner?
14. What are the different measures (rates) used in the calculation of accident and ill health?
15. Identify the different areas of influence, which affects the people at work?
16. What do you understand by ‘The Fire Triangle’ Explain this with illustration.
17. (I). Based on your perception, describe the following.
a) Safety in offices
b) Safety at home
c) Safety at operational areas.
(II). In each of the above situation (a, b, & c), establish the necessary safety norms as a part of precautionary measures.
18. Describe the basics of Electrical safety. Explain the nomenclature ‘sound working environment’.

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SUPPLY CHAIN MANAGEMENT. 9901366442.docx

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SUPPLY CHAIN MANAGEMENT


How has technology helped SCM ?
Is e-tendering a good process to select vendors?
Define supply chain and supply chain collaboration?
Define hierarchy of decision making in supply chain management?
Define Inventory is a ``Flexibility Buffer’’?
What are the various pitfalls in inventory management?


Supply chain management


1. Write a note on Artificial Intelligence.
2. Discuss Decision support systems.
3. What is price differentiation.
4. Discuss adaptability.
5. Discuss lead time reduction.
6. Give methods of coping with the bullwhip effect.
7. What are the types of contracts.
8. Discuss simulation models and optimization techniques


SUPPLY CHAIN MANAGEMENT


a) Explain the push/pull view of supply chain.
b) Explain, what is the competitive strategy of supply chain.
c) Discuss the goal of Supply Chain.
d) Describe the major obstacle that must be overcome to successfully manage a supply chain.
Q2) a) Identify the major drivers of supply chain performance and discuss the role of each driver in creating strategic fit between the supply chain strategy and the competitive strategy.
b) Evaluate the strengths and weakness of different modes of transportation
Q3) Attempt any three of the following
a) List the various view of supply chain and discuss one of them.
b) Describe how the company achieves strategic fit between its supply chain strategy and competitive strategy.
c) Discuss the impact of replenishment policies on supply chain on safety inventory.
d) Discuss the role of distribution in the supply chain.
Q4) Write the short note on any five of the following.
a) Role of transportation in supply chain
b) Role of sourcing in supply chain.
c) Safety inventory management in Supply chain
d) Coordination in supply chain.
e) Role of Information technology in Supply chain.


Supply Chain Management



1. Vansh & Yash Brothers utilize 12000 units of raw material costing 1.25rs per unit. Placing each order costs 15rs and the carrying costs are 15% per year per unit of the average inventory. The firm follows EOQ policy of purchasing. It operates 300 days per year. Procurement time is 14 days and safety stock is 400 units. Calculate the following.
(i) EOQ
(ii) Re-order point
(iii) Maximum inventory
(iv) Average inventory

2. Define the term Agile supply chain. How Agile supply chain different from the traditional supply chain?

3. Explain the Role of Strategic Management framework for information technology adoption in supply chain management with suitable chart.

4. Gillette (India) Ltd is the leader in male and female grooming products. Till the year 2000 nobody was clearly accountable for the accuracy of the forecast at Gillette, and poor forecasting resulted in several supply chain problems like low service levels and high imbalanced inventories. In 2002 brand managers were given responsibility of demand forecasting. As there were no standard processes so the firm realized that brand managers were more connected with their sales targets and were not focusing on forecasting accurate market demands. If you are given the responsibility of demand forecasting how would you forecast the demand of the Gillette (India) Ltd?

5. A global company has put up a captive facility in india to manage a couple of internal backend processes. The CEO of the local unit is worried about the long term competitiveness of the Indian unit. Labor cost has been increasing at the rate of 15 percent in the last few years, and the CEO is worried that in the near future these processes may get shifted to eastern Europe or some other part of the world. What should the CEO do so that the local unit can survive in the long run after studying network design decisions?

6. Define the term Supply Chain Management. Discuss the various phases of evolution of supply chain management.

7. Define the term supply chain mapping. Also discuss the following three dimensions of supply chain mapping with suitable chart
(i) Value addition curve
(ii) Point of Differentiation
(iii) Customer entry point in the supply chain

8. Consider the purchase of a can of soft drink at a retail store. Describe the various stages in the supply chain and the different flours involved.


SUPPLY CHAIN MANAGEMENT


1. What is Physical Distribution Management (PDM)? Why is PDM considered to be a critical area of overall supply chain management? Discuss the system or 'total' approach to PDM in detail.
2- Define SCM integration and discuss the four stages of Steven's model of supply chain integration. Also, describe the strategies involved in SCM integration.
3. "Many innovations on technology-based approaches are well-suited to the enhancement of the effectiveness of Supply Chain Management"-Justify the statement by giving few applications of information technology in SCM.
4. What is Customer Profitability Analysis? Why has it gained importance in the recent times? Is it ethical to deny a customer who is not profitable?
5. Why is the location of warehouse important for the SCM? Discuss some methods for determining the location of the warehouse
6. What are the essential differences in the Supply Chain Management of Products vs. Services? Discuss the application of Supply Chain Management principles in Financial Services.
Questions:
(a) What, in your opinion, is the major reason for the failure of Kozmo?
(b) Do you think that Kozmo promised what its supply chain could not bear? What could have prevented its shut-down?


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Strategic Management.9901366442.docx

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Strategic Management


1.         State the strategy of Hindustan Unilever in your own words.
2.         At what different levels is strategy formulated in HUL?
3.         Comment on the strategic decision-making at HUL.
4.         Give your opinion on whether the shift in strategic decision-making from India to
             Unilever’s headquarters could prove to be advantageous to HUL or not.
1.         Consider the vision and mission statements of the Reserve Bank of India.
            Comment on the quality of both these statements.
2.         Should the RBI go for a systematic and comprehensive strategic plan in place of
             its earlier  pragmatic approach of responding to environmental events as and
            when they occur? Why?
1.         What is the motive for internationalization by the Kalyani Group? Discuss.
2.         Which type of international strategy is Kalyani Group adopting? Explain.
1.         Identify the type of organization structure being used at Synergos and explain
             how it works. What are the benefits of using this type of structure? What are the
            pitfalls?
2.         Express your opinion about whether the structure is in line with the recruitments
            of the strategy that Synergos is implementing.
3.         Based on the information related to the information, control and reward systems
             available in the case, examine whether these systems are appropriate for the type
            of strategy being  implemented.
1.         Analyze the iGATE case to highlight how it could apply some of the strategic
              controls such as  premise control, implementation control, strategic surveillance
              and special alert control.
2.         Analyze and describe the process of setting of standards at iGATE.
3.         Give your opinion on the effectiveness of the role of reward system in exercising
            HR performance management at iGATE and suggest what improvements are
             possible, given the environmental conditions in the IT/ITES industry in India at
            present.


STRATEGIC MANAGEMENT


1.         Define strategic intent, vision and mission. Write major components of a mission statement. How do you define corporate objectives? Distinguish between purpose, mission, long-term objectives and goals.
2.         Discuss the roles of the following in corporate governance.
3.         The organizational resources and behavior exercise a significant influence on the environment of an organization. Illustrate how strengths and weaknesses create synergistic effects.
4.         Define strategic management and bring out the main elements of strategic management. Explain with appropriate diagram the strategic management model and its major components.
5.         Discuss the global challenge facing Indian firms. Explain important techniques for environmental analysis.
6.         What are generic Strategies? Discuss the reasons for adopting stability and expansion strategies.
7.         What do you understand by industry environment? Discuss main components of industry environment.
10.       Explain Cost leadership strategy, its strategic choices, and advantages and disadvantages of cost leadership.    Define Differentiation Strategy. Discuss is advantages and disadvantages.

STRATEGIC MANAGEMENT

Q1) Explain the term strategic decision making?
Q2) Explain the process of decision making?
Q3) What is the basic thrust of strategic decision making?
Q4) Explain in detail the issues in strategic decision making?

Q1) Define vision? And explain the benefits of a vision?
Q2) What do you mean by mission?
Q3) How are Mission statements formulated and communicated?
Q4) Explain in detail the characteristics of a Mission statement?

Q1) Explain the concept of Environment?
Q2) Explain in detail the characteristics of Environment?
Q3) Explain Internal Environment?
Q4) Explain External Environment?

Q1) Explain the term mergers and acquisitions?
Q2) What are the types of mergers and acquisitions?
Q3) Explain in detail the reasons for mergers and acquisitions?
Q4) What are the important issues in mergers and acquisitions?


Strategic Management


  1. What is the best option, in your view, for DD?

2.       Analyse the SWOT factors the DD has.

3. Why do you think that the proposed alternative is the best?
a) What is SWOT Analysis?
b) What are the strength of PTC?
c) What are the weaknesses of PTC for entering into the branded snacks market?
d) What kind of marketing strategy was formulated and implemented for Ringo?
What else need to be done by Ringo so as to enlarge its market?
i. What do you understand by the term Vision? What is the difference between ‘Vision’ and ‘Mission’? What vision Dr. Sukumar has at the time of inheritance of Dey’s lab? Has it been
achieved?          
ii.   For   growth           what   business   strategy   has   been      adopted   by   Dr.      Sukumar?    
iii.What  is   the            marketing   strategy   of   Dr.        Sukumar       to   overtake  its    competitors?
iv. In your opinion what could be the biggest weakness in Dr. Sukumar’s business strategy?
1.  Identify and discuss briefly, the three themes of strategy implementation of activating strategies, managing change and achieving effectiveness in the case of Deepak Nitrite.
2. picking up data from the case, demonstrate how formulation and implementation of strategy are interdependent.


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Strategic Management .9902787224.docx

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Strategic Management

1.       Consider the vision and mission statements of the Reserve Bank of India. Comment on the   quality of both these statements.
2.      Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier pragmatic approach of responding to environmental events as and when they occur? Why?
3.      Identify the opportunities and threats that the retailing industry in India offers to local and    foreign companies.
4.      Prepare an ETOP for a company interested in entering the retailing industry in India.
5.      In your opinion, what is the distinctive competence of HelpAge India?
6.      Prepare a strategic advantage profile for HelpAge India.
7.      BHEL is mainly formulating and implementing concentration strategies nationally as well as globally, in the power equipment sector. Do you think it should broaden the scope of its strategies to include integration or diversification? Why?
8.     Suppose BHEL plans to diversify its business. What areas should it diversify into? Give reasons to justify your choice.
9.      What is the motive for internationalization by the Kalyani Group? Discuss.

10.  Which type of international strategy is Kalyani Group adopting? Explain
11.   Comment on the steps taken to reduce the extent of vertical integration at the Indian Railways. Suggest a few more measures that could be taken.
12.  Discuss the measures taken for corporate restructuring of the Indian Railways, in your opinion, are these adequate for dealing with the problems faced? Why?
13.  Propose the basic elements of a corporate turnaround for the Indian Railways.


Strategic Management


1.       Illustrate the emerging concepts in competition and segmentation?
2.      Explain PEST framework with the help of an example of your choice from the    Indian marketing Environment?
3.      Illustrate An off’s matrix and TOWS analysis?
4.      Explain the significance of marketing strategy for soft drink manufacturers: say Coca-Cola and Pepsi Cola and Pepsi cola in India. Discuss their strategies in depth?
5.      Explain developing and testing a brand with the help of an example of your choice from the Indian Marketing environment?
6.      Explain the role of strategic marketing in handling implicit collusion with the help of an example Of your choice?
7.      Comment on the new corporate governing e-laws and their significance for Indian corporate Houses?
8.     Elucidate new business practices followed by Indian firms after the advent of customer-Friendly technologies?
9.      Illustrate the successful growth and diversification strategies adopted by the Indian irms like  ICICI Bank and Tata Steel recently?
10.  Elucidate critical  factors in selecting the right Relationship marketing strategy for an Indian Software firm say, Infosys in Europe and Middle –east countries ?

Strategic Management


Q1 Write a descriptive note on the historical evolution of strategic management and business policy of India and the world.
Q2 Describe some of the important characteristics of environment and demonstrate how a strategist can be understand it better by dividing into external and internal components and general and relevant environment.
Q3 Select a high-profile industry such as the IT or entertainment industry. Identify the major competitors and analyze these reports to identify the types of corporate-level strategies being used by these firms.
Q4 Which types of regionalization strategies are adopted by firms? Explain and state your opinion on whether Indian companies should adopt regionalization strategies.
Q5 Describe the different ways in which digitalization can help organizations in achieving cost leadership, differentiation and focus.
Q6 Critically comment on the use of corporate portfolio analysis for examining the objective factors involved in exercising a strategic choice.
Q7 Describe the manner in which an organization can align its resource allocation with its strategies.
Q 8 Discuss the need for stakeholder relationship management. Also describe the technique of stakeholders’ analysis.


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