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Total Quality Management
1. Describe the four tiers of quality documentation.
2. Determine which element of ISO 9001 is referenced in each of the following situations”
(a) An audit found that no supplier reviews were being performed.
(b) There were no inspection records.
(c) During an audit, it was found that a punch press operator had not received the technical instructions necessary for running the punch press.
(d) During an audit, it was discovered that no manager had been given the responsibility of ensuring that the quality system was being maintained.
3. Describe how a two party audit system works.
4. Select members of a quality by design team for the development and production of two or more of the following products. If possible, the team should be limited to ten members of different disciplines.
(a) Ballpoint pen (b) Car windshield sunscreen (c) Manual can opener
(d) Computer keyboard (e) Clothes iron
5. Design a check-sheet for the maintenance of a piece of equipment such as a gas furnace, laboratory scale, or typewriter. Give the flow-diagram for the manufacture of the same.
6. Identify the appropriate level of risk for the following items and justify your answer.
(a) Space Shuttle (b) X-ray machine (c) Camera (d) Canned soup (e) Pencil
(f) Computer keyboard (g) Chair (h) Running shoe (i) Automobile
(j) Fresh vegetables (k) Child’s toy (l) Golf club (m) Baby food
(n) Restaurant food
7. Describe how benchmarking can be used to improve both efficiency and effectiveness. Identify and explain three main types of benchmarking. In what circumstances would each type be most appropriate
8. What difficulties are typically encountered when benchmarking direct competitors? Describe the ways employed to work around these problems.
9. Write a comprehensive note on at least five different types of metrics. What is the significance of the different metrics used in daily work routine in an airport? Critically analyze the dependence of aviation systems on metrics. Cite two examples to support your analysis
10. Using the Internet or other sources, find examples of the role computers play in each of the six quality functions. As an auditor how will you assess a website?
TOTAL QUALITY MANAGEMENT
1. Which of the gurus would be the father of quality control? Which had the greatest impact on management? Which is noted for robust design?
2. Write your personal philosophy or creed?
3. List and explain the six most important factors that influence consumer purchases?
4. What conditions are necessary for empowerment?
5. Describe how empowerment, work groups, and multifunctional teams would or would not affect the five types of problems?
6. Working as an individual or in a team of two or three people, develop a supplier selection plan for one of the organizations.
7. Working in a team of three or more people, what performance measures would you recommend for the following organizations?
a) Large bank
b) Health-care facility
c) University academic department
d) University nonacademic department
e) Large department store
f) Grade School
g) Manufacturing facility
h) Large grocery store
8. What is a critical success factor? How is it important in benchmarking?
9. What are the advantages and disadvantages of wireless communication?
10. What can be accomplished by the addition of a third party registering a quality system?
11. Visit an organization in your community and determine if their accident and emergency preparedness plan meets the ISO 14001 criteria.
12. Briefly describe the difference between sequential engineering and quality by design (or concurrent) engineering.
13. Devise a compensation plan for injured users where the product defect manifests itself in the second or third generation, such as when a man or woman takes a prescribed drug that injures their future children.
14. Form a project team of six or seven people, elect a leader, and construct a cause-and-effect diagram for bad coffee from a 22 cup coffee maker used in the office.
15. Formulate a full factorial experiment to determine what factors affect the
retention rate in college. Identify four factors each at two levels that you feel influence retention rate. For example, one factor could be external work with two levels, 20 and 40 hours per week.
16. Given three two-level factors and three suspected two – factor interactions; determine the degrees of freedom and the OA.
TOTAL SAFETY MANAGEMENT
1. What is HASAWA? Describe this in terms of the following:
a) Employees
b) Employers
c) Manufacturers
d) Suppliers
e) Occupiers of premises;
2. How many types of Fire appliances are available? Explain them.
3. What is Stress? Classify the Stressors? What are the sources of stress among managers?
4. What is Benchmarking? Explain the process of Benchmarking in respect of Health & Safety Management.
5. What are the Ergonomics on the occupational health?
6. Explain the concepts of BS 8800?
7. What are the parameters of Safety Monitory System? Explain them.
8. Enumerate the various occupational health initiatives?
9. What is the role of communication on health & safety issues?
10. Who are a Atypical workers? Give example.
11. What is MHSWR? Differentiate between MHSWR & HASAWA in terms of employers?
12. What is Risk Management? Critically Evaluate Risk Management strategies?
13. Describe the role of the health and safety practitioner?
14. What are the different measures (rates) used in the calculation of accident and ill health?
15. Identify the different areas of influence, which affects the people at work?
16. What do you understand by ‘The Fire Triangle’ Explain this with illustration.
17. (I). Based on your perception, describe the following.
a) Safety in offices
b) Safety at home
c) Safety at operational areas.
(II). In each of the above situation (a, b, & c), establish the necessary safety norms as a part of precautionary measures.
18. Describe the basics of Electrical safety. Explain the nomenclature ‘sound working environment’.
WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT SOLUTIONS, PROJECT REPORTS AND THESIS
ARAVIND - 09901366442 – 09902787224
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